How to make a complaint

If you have a complaint about the sale of your policy or our website, please contact us via email on This email address is being protected from spambots. You need JavaScript enabled to view it. or write/call to the address/telephone provided below:,

Parkview, 82 Oxford Road,

Uxbridge, UB8 1UX

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service ( Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Compliants Process of your policy wording.